Reasonable Accommodations

Individuals with a physical or mental impairment qualify for reasonable accommodations.

You may request reasonable accommodations at any time.

• During application
• Tenancy
• Eviction

Reasonable accommodations can be requested by

• Tenant
• Family member
• Service provider
• Legal representative

• Installing grab bars in a bathroom
• Allowing a service or emotional support animal in a no-pet building
• Providing a unit on a lower floor for someone who cannot use stairs
• Assigning an accessible parking spot close to the entrance
• Sending notices in large print or via email instead of mail

Each request is assessed individually based on the resident’s disability-related need.

• NRHA will only request verification if the disability or need for the accommodation is not obvious.
• You will not be asked to provide medical records or a diagnosis.

Verification can come from a healthcare provider, therapist, social worker, or any authorized health professional familiar with your condition.

• Include a downloadable FAQ or plain language guide (linked to the RA FAQ )
• Add infographic for visual learners
• Include staff training highlights for transparency (e.g., “All staff receive regular training on Fair Housing and ADA compliance.”)

1. Download or request a Reasonable Accommodation Request Form
2. Submit to your Property Manager or the RA Department
3. You will receive an acknowledgment letter within 3 business days
4. A decision will be made within 7 business days after all documentation is received

To track your request, you may email reasonableaccommodation@nrha.us.

• reasonableaccommodation@nrha.us
• Call 757-799-3046
• Reasonable Accommodation Request Form